This page explains how cancellation, withdrawal and refunds work for Analyse Games plans. It is part of our Terms of Service. The seller is Breukers Willem Albertus E.E., trading as VertCode Development, Valaoritou 1, 10671 Athens, Greece, [email protected], or through the contact form.

At a glance

Free trial: 14 days of Pro, no card needed. If you don't buy a plan, nothing is ever charged.
Cancel any time: your paid plan runs until the end of the period you paid for, then your account moves to Free. Your data is kept.
Consumers in the EU: you can withdraw from a paid subscription within 14 days of buying it and get your money back, less a proportionate amount for any paid days you already used.
Business customers: no statutory withdrawal right, but see "Other refunds" below.

Right of withdrawal for consumers

This section applies if you are a consumer, meaning an individual buying for purposes outside your trade, business, craft or profession, who lives in the European Union.

Your right

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded, which is the day you complete checkout for a paid plan or billing interval.

How to withdraw

To exercise the right of withdrawal, you must inform us of your decision with a clear statement. You can:

use the "Withdraw from contract here" button in Account settings, Billing, which is available for the whole withdrawal period. You confirm your name and the subscription, then press "Confirm withdrawal". We immediately send you an acknowledgement by email with the content of your withdrawal and the date and time we received it; or
email us at [email protected] or write to us at the address above. You may use the model withdrawal form below, but it is not obligatory.

To meet the deadline, it is enough that you send your withdrawal before the 14-day period has expired.

Effects of withdrawal

If you withdraw from this contract, we reimburse all payments received from you without undue delay, and in any event no later than 14 days from the day we are informed of your decision. We use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

When you buy a paid plan, we ask whether you want the paid service to start straight away, during the withdrawal period. If you requested this and then withdraw, you pay us an amount proportionate to what was provided until you told us you were withdrawing, compared with the full coverage of the contract. In practice, we calculate it by days: the price of the billing period, divided by the number of days in it, times the number of paid days that had passed. For example, if you withdraw 5 days into a 30-day monthly plan that costs 29, we keep about 4.83 and refund the rest.

You pay nothing for time during the free trial, and nothing at all if we did not ask for and receive your request to start straight away.

After a withdrawal, your account moves to the Free plan, or back to your trial if it is still running. Your data is not deleted.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Breukers Willem Albertus E.E., trading as VertCode Development (Analyse Games), Valaoritou 1, 10671 Athens, Greece, [email protected]

I hereby give notice that I withdraw from my contract for the following service: Analyse Games subscription, plan: ______, billing interval: ______

Ordered on: ______

Name of consumer: ______

Email address of the account: ______

Date: ______

Cancelling a subscription

Cancel any time in Account settings, Billing, or by choosing the Free plan on the plans page. No reason needed and no cancellation fee.
Cancellation takes effect at the end of the current billing period. You keep your paid features until then.
Outside the withdrawal period, and apart from the cases below, we don't refund the unused part of a monthly or yearly period when you cancel.

Other refunds

We refund the prepaid, unused part of your subscription, whether you are a consumer or a business, if:

we end your account without cause, or stop offering the Service (Terms, section 18);
we change the Service in a way that negatively affects you and you end your subscription because of it (Terms, section 13);
the Service does not conform to the contract and we can't fix it within a reasonable time, in which case you can also ask for a proportionate price reduction (Terms, section 16);
you were charged by mistake, for example twice for the same period.

If you think any of these apply, or something else went wrong with a charge, write to [email protected] with your account email and invoice number. We reply within [5] working days. Please contact us before opening a chargeback with your bank, so we can sort it out faster.

Plan changes

Upgrades apply straight away. You pay the prorated difference for the rest of the current period, and nothing already paid is lost.
Moving between paid plans mid-period is prorated in the same way. Where a move lowers the price, the difference is credited against your next invoices.
Moving to Free takes effect at the end of the paid period.

Refund method and taxes

Refunds go back to the payment method used, through Stripe. Depending on your bank, they can take 5 to 10 working days to appear. Where we refund an amount that included VAT, the VAT is refunded too, and we issue a credit note.

Disputes

If we can't resolve a complaint, consumers can contact the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr) or the European Consumer Centre in their country. See section 21 of the Terms of Service.